Cancellation Policies

The Roots Surf School offers the best quality activities in Bahia de Banderas and Puerto Vallarta In order to accommodate each of our guests, all of our excursions are exclusive, requiring previous reservations.

SUP / SURF / HIKE / SNORKELING

24 hours or more notice – full refund. *Restrictions Apply on Holidays
From 12 to 24 hours’ notice – 50% refund.
No-show or late arrival – No refund.
*High Seasons Restrictions: During Christmas, New Years (Dec 22- Jan 6 ), Holy Week, and Easter: no refund

SURF TRIP

7 days’ notice – Full refund
Less than 7 days’ notice, no-show – no refund

WEATHER CONDITIONS

If The Roots Surf School considers it necessary to reschedule our services due to bad weather conditions, you can:
-Choose a different time on the same day.
-Choose a different day.
-Full refund.

DAMAGE INSURANCE COVERS:

All dings, broken fin box, lost fins, and broken leash.

INSURANCE DOES NOT COVER:

Broken, lost, or theft of boards.

It is my knowledge that the full coverage insurance fee is optional and for intended purposes only. The insurance does not cover Broken, loss, or theft while the item is in my possession. If several damages incur repeatedly, The Roots Surf School reserves the right to charge an extra fee.

I recognize that adding the insurance fee to my lesson items must be agreed upon before taking the surfboard, SUP board, or snorkeling mask.

If I fail to agree on adding the insurance to my lesson, I am accepting financial responsibility for the safety and condition of the surfboard, SUP board, or snorkeling mask while it is in my possession. Agreeing to pay any and all damages accrued from the equipment during the lesson period, and accepting to pay for the broken or lost parts at American retail pricing.

I have read and agreed to these conditions.